Order Processing
These terms and conditions govern the use of our e-commerce website’s order processing service. By using this service, you agree to adhere to the following terms:
1. Ordering Process:
a. Customers can place orders on our website.
b. Orders will be sent to our WhatsApp application for availability confirmation.
c. Availability confirmation will be communicated via WhatsApp.
2. Payment Process:
a. After receiving availability confirmation, customers will informed of the availability. Sometimes there may be unavoidable delay in availability confirmation. The Customer will be informed of the updates.
b. Payment instructions will be provided by our customer service team on WhatsApp.
c. Orders will be booked only after successful payment confirmation.
3. Order Dispatch:
a. Once the payment is confirmed, we will process and dispatch your order. Dispatch timeframe may be around 1-3 days after payment confirmation. Customer will be updated about the status of dispatch.
b. A dispatch confirmation with tracking details will be sent to you via WhatsApp.
c. Customers are requested to track their parcel status on the courier website and can contact them at destination location using their tracking id.
d. Please do not place urgent orders as sometimes there may be delays due to unavoidable reasons.
4. Customer Responsibility:
a. Ensure that you provide accurate and up-to-date contact information, including a valid WhatsApp number.
b. Verify the availability and details of the products with our customer service team before making payment.
c. Make payments promptly and accurately according to the provided instructions.
5. Cancellations and Refunds:
a. Cancellations are subject to our cancellation policy, as specified on our website.
b. Refunds will be processed in accordance with our refund policy, as specified on our website.
6. Privacy and Data Security:
a. Your privacy is important to us. We will handle your personal information in accordance with our Privacy Policy.
b. WhatsApp communication is secured by WhatsApp’s own privacy policies and encryption. We will not be liable for any data breaches on WhatsApp’s platform.
7. Liability:
a. We are not responsible for any loss or damage arising from the use of this service, including but not limited to delays in communication or order processing.
b. We reserve the right to cancel orders if payment is not received within the specified timeframe or if the product is unavailable.
8. Changes to Terms and Conditions:
a. We may update or modify these terms and conditions at our discretion. Any changes will be communicated on our website.
9. Contact Information:
a. For any inquiries or assistance related to WhatsApp order processing, please contact our team through the provided WhatsApp number or other specified contact channels.
By using our order processing service, you acknowledge that you have read, understood, and agreed to these terms and conditions. Failure to comply with these terms may result in the cancellation of your order or other appropriate actions.
Cancellations, Returns, Refunds & Warranties
1. Orders once placed and booked will not be cancelled.
2. Refunds will only be provided if the products are in damaged condition and cannot be replaced. Customers are requested to take a 360 degree parcel opening video without any cuts or edits for any refund claims.
3. Without 360 degree parcel opening video, no refunds will be processed.
4. Customers are requested to get all the details of the product before ordering. There will be no returns or exchange.
5. All the materials on our Website are provided “as is”. We do not offer any guarantee or warranty on products unless specifically mentioned in the description of any product.
Privacy and Data Security:
This Privacy Policy outlines how we handle customer data and information when using our services, specifically regarding data shared on our website and through WhatsApp communication.
1. Data Collection:
We do not store any customer information or data on our website.
2. WhatsApp Communication:
a. We use WhatsApp for communication purposes, but we do not share any customer data shared via WhatsApp with any third parties.
b. Conversations on WhatsApp are private and are not shared by us, unless required by applicable laws or regulations.
c. We do not ask for any OTP or any code or share any link in our processing. Please do not share any OTP or any other code shared on SMS or click any link.
3. Changes to Privacy Policy:
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website, and it is the responsibility of users to review these changes periodically.
4. Contact Information:
For any inquiries or concerns regarding data privacy or this Privacy Policy, please contact us using the provided contact information on our website or WhatsApp.
By using our website or communicating with us via WhatsApp, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. Your use of our services is subject to this policy and any applicable terms and conditions.